Denture Care Shop
Shipping and Returns Policy
Effective Date: March 12, 2021
Last Updated: November 1, 2021
As part of our services, the Denture Care Shop (“DCS,” “we,” “us,” or “our”) may ship products to customers within South Carolina. This Shipping and Returns Policy (“Policy”) applies to you (customer” or “you”) and all other customers who purchase products and services from or through DCS, and by making said purchases with DCS, you acknowledge and agree to this Policy.
Placing an Order
When you place an order to purchase our products or services (an “Order”), DCS will send you a confirmation e-mail with an order number (“Order Confirmation) detailing the products and services ordered. For purposes of clarity, this Policy prevails over any terms or conditions contained in any Order Confirmation or other documentation, and these terms expressly exclude any terms or variations issued to DCS by you, whether orally or in writing, before, during, or after the provision of the products and services.
Your placement of an Order is deemed an offer to purchase products or services, and DCS has the right, in its sole discretion, to accept or reject any Order. DCS may also, in its sole discretion and with no liability to you, cancel any individual Order or transaction request.
Timing and Shipping Rates
Please allow seven to ten (7-10) days for DCS to process your Order. While we make every effort to fulfil Orders within the estimated time, there may be delays that are outside of our control, including delays due to high volume or postal service issues. As a result, we cannot guarantee that your Order will arrive when estimated, and we are not liable for any delays in production, shipment, or delivery of your products or services. You will be provided an update when your Order has been shipped, along with a tracking number.
We ship to residential and commercial addresses only (no P.O. Boxes) within South Carolina, and shipping rates will be included in the cost of your Order. Rates may vary based on your location and other details of your Order. Please review and ensure that you have entered the correct address, as we are not responsible for non-delivery due to errors in the address that you provide.
Lost or Misdirected Shipments
DCS does not provide shipping services related to the products, and all purchases are made pursuant to a shipment contract with a carrier (FedEx, USPS, or other common carrier). AS A RESULT, YOU ACKNOWLEDGE AND AGREE THAT DCS IS NOT RESPONSIBLE FOR LATE, LOST, DAMAGED, OR MISDIRECTED PRODUCTS, AND THAT THE RISK OF LOSS FOR YOUR PURCHASED PRODUCTS PASSES TO YOU WHEN WE DELIVER YOUR PRODUCT TO THE SHIPPING CARRIER. Nevertheless, if your product is not delivered within fifteen (15) calendar days of the estimated delivery date, and you have not received notification of any shipping or other delays in delivery, you may submit a claim for package loss or misdirection by emailing, firstname.lastname@example.org, or calling, 843-400-3042.
If you return a product pursuant to our Returns and Limited Warranty Policy, you are responsible for delivering the returned product to your local DCS store directly or via a shipping carrier. If you decide to return the returned product via a shipping carrier, you are responsible for all shipping and handling costs associated with your return of the product. As with products we place with common carriers for delivery, DCS cannot ensure that the product will be delivered. In the event your return is lost or misdirected, please contact the shipping carrier for more information. YOU ACKNOWLEDGE AND AGREE THAT DCS IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR MISDIRECTED RETURNS, AND THAT THE RISK OF LOSS FOR YOUR RETURNED PRODUCTS REMAINS WITH YOU UNTIL THE RETURN IS DELIVERED TO DCS.